Jenson Barstool in Lt Brown Buffalo

Furniture crafted from wood, leather, stone, and other natural materials will exhibit variations in color, grain, texture, markings, and character. Reclaimed materials may also display evidence of their previous life, including knots, cracks, repairs, and other natural characteristics developed over time. These characteristics are inherent to the material and are not considered defects. They are part of the beauty, history, and individuality that make each piece unique.

All furniture orders ship through our U.S. Unlimited Furniture Delivery service.

For deliveries to Alaska, Hawaii, or Canada, please call for a custom quote: (336) 431-9929

Returns
Most merchandise may be returned within 30 days of delivery if unused and in original packaging. Furniture and oversized items must be returned within 14 days of delivery. Return shipping and pickup fees apply and are the responsibility of the customer.

Delivery and service charges are non-refundable. All returned merchandise must be received in original condition and packaging. Items showing signs of use, damage, or alteration may not be eligible for return.

Customers should review product details and measure their space prior to purchase. Natural materials, reclaimed wood, and handcrafted finishes will vary in color, grain, texture, and patina. These variations are part of the product’s character and are not considered defects. No two pieces will be exactly alike.

Custom, made-to-order, and special order items are final sale and not eligible for return. Refunds are issued to the original form of payment once returned merchandise is received and inspected.

Damages or Defects
All merchandise is inspected prior to shipment. If an item arrives damaged or defective, notify us within 48 hours of delivery and include photos of the item and packaging. Once confirmed, we will arrange repair, replacement, or resolution at no cost to you.

Order Cancellations
Orders may be canceled prior to shipment. Once shipped, orders fall under the return policy above. Custom, made-to-order, and special order items cannot be canceled once production has begun.

How does delivery work?
Delivery is free on every order in the lower 48. Furniture ships white-glove: the delivery team schedules a window with you, carries the piece to its room, places it where it belongs, and removes all packaging. Smaller items, such as dining chairs, counter stools, lighting, rugs, and decor, ship free via FedEx or UPS.

How long until my piece arrives?
The estimated ship window is listed near the price above. Furniture is delivered in-home and typically arrives within two to four weeks, and the delivery team contacts you to schedule. Smaller items usually ship within a few business days with tracking.

Will my piece look exactly like the photos?
Close, but never identical. Each piece is hand-finished from natural and reclaimed materials, so grain, tone, and markings vary. That variation is what makes the piece yours.

Can I see the materials before I buy?
Yes. We mail free leather, fabric, and finish samples. Use the Request a Free Sample button above and we will send them to your door.

What if it arrives damaged?
Every piece is inspected before it ships. If anything arrives damaged, send us photos within 48 hours and we will repair, replace, or make it right at no cost.