Questions, Answered

Materials and craftsmanship

What is reclaimed pine, and how is it different from new pine?

Reclaimed pine is pine timber pulled from a building, structure, or piece of furniture that came before. We mill, dry, and stabilize it, then build with it. The grain has tightened over decades. Knots, nail holes, surface markings, and tonal variation stay visible. New pine, by contrast, is fresh-cut commodity wood, kiln-dried quickly, and uniform. Reclaimed pine is heavier, denser, and holds up better to daily use. It costs more because the salvage and stewardship take real labor.

What is antique buffalo leather?

Antique buffalo leather is full-grain water buffalo hide, vegetable-tanned and finished to keep its natural variation. The hide is not coated or pigmented to hide character. Scars, tonal shifts, and surface markings stay visible and deepen with use. Buffalo leather is thicker and more durable than cow leather, and it patinates with daily handling rather than wearing thin.

What does "hand-finished" mean?

Hand-finished means each piece is sanded, treated, waxed, or oiled by a person, not run through a uniform factory finish. The work is done one piece at a time. The result is small variations between pieces, settled grain, and softened edges. Surfaces look lived-in rather than sealed under a heavy coat.

What is Gustavian green, and why is it on so many of our pieces?

Gustavian green is a soft, muted green-grey traditional to Swedish Gustavian-era furniture from the late 18th century. The color reads as quiet and architectural rather than bright. We use it on a small range of pieces, including Mora clocks and a few benches and chests, where the era proportions suit it.

What is a Mora clock?

A Mora clock is a tall, slim pendulum clock from the Mora region of Sweden, traditionally hand-painted in a Gustavian palette. The form is narrow, the case curves softly at the top, and the dial sits high. Originals from the 18th and 19th centuries are rare and expensive. The Mora clocks in our collection are reproductions built and finished in the traditional vocabulary.

Why do our pieces have knots, marks, and tonal variation?

The materials we work with carry history. Reclaimed timbers were structural members, floors, or barns before we got them. Maritime salvage spent decades on the ocean. Buffalo hide is left full-grain. Variations in grain, knot pattern, surface marking, and color are part of what makes a heritage piece read as a heritage piece. Per our return policy, these variations are not considered defects.

Buying and sizing

How do I pick the right dining table size for my room?

Allow at least 36 inches of clearance from each side of the table to the nearest wall or furniture, so chairs can be pulled out. For an 8-person rectangular table, that means a room about 13 feet wide and 17 feet long. A round table that seats six is typically 60 inches across; a round table that seats four is typically 48 inches. We list every table's full dimensions on its product page. Email us if you want a fit check on a specific room.

How long do reclaimed pine pieces last?

A well-built reclaimed pine piece is meant to be in service for thirty or more years. The material itself is old-growth, dense, and stable. The construction (dovetail joinery, mortise-and-tenon frames, solid panel backs) is built for daily use. With light annual care, the finish settles in rather than wears out.

Is reclaimed wood furniture sturdy enough for daily use?

Yes. Reclaimed timbers are typically denser and more stable than fresh-cut new wood, because the material has fully dried and tightened over decades. Our dining tables, dressers, sideboards, and bookcases are built with traditional joinery and rated for everyday family use. The visible knots and marks are surface character. The underlying structure is sound.

What is the difference between solid oak and reclaimed pine for a dining table?

Solid oak is heavier, harder, and has a tight, pronounced grain that reads as formal. Reclaimed pine is lighter in color and weight, with a softer, more open grain that reads as relaxed. Both species are durable enough for a primary dining table. The choice is mostly about room feel: oak suits stricter, more architectural rooms; reclaimed pine suits softer, more layered ones.

Do you offer trade pricing for interior designers?

We work with designers and trade partners. Contact us at hello@emmagracehome.com for trade program details.

Delivery and service

Is delivery really complimentary on every order?

Yes. We do not add shipping fees at checkout on orders within the contiguous United States. Furniture is delivered in-home, placed where it belongs, and the packaging is cleared. Smaller items ship via standard parcel carrier to the door.

How long does delivery take?

Parcel-shipped items typically ship within 1 to 2 business days and arrive within 4 to 7 business days. Furniture orders typically arrive within 2 to 4 weeks, with the delivery scheduled by our team in advance.

Do you ship to Alaska, Hawaii, or Canada?

We can arrange delivery to Alaska, Hawaii, Canada, and select international destinations. Because freight rates and timing vary, please contact us at hello@emmagracehome.com before placing the order so we can confirm details.

What is white-glove delivery?

For furniture, white-glove delivery means our partners carry the piece into your home, place it in the room you specify, and remove the packaging materials. You do not lift, unbox, or dispose of anything. Curbside drop-off, which is standard for most online furniture retailers, is not what we do.

What happens if a piece arrives damaged?

Inspect the piece on delivery. If you find damage, contact us within 48 hours of delivery with photographs at hello@emmagracehome.com. Once we verify the claim, we arrange repair, replacement, or resolution at no cost to you. The full damage policy is on our returns page.

What is your return policy?

Items may be returned within 30 days of delivery, provided they are unused and in original packaging. The customer covers return shipping and pickup fees for furniture and oversized items. Custom, made-to-order, and special-order items are final sale. Variations in color, grain, texture, and patina of natural and reclaimed materials are expected and are not eligible for return on that basis.

Care and longevity

How do we care for reclaimed pine furniture?

Dust with a soft dry cloth. For surface cleaning, use a barely damp cloth and dry the piece immediately. Avoid harsh cleaners, polishes, and silicone-based sprays. If the surface is waxed, re-wax once a year with a clear furniture wax. Keep pieces out of direct sun and away from radiators where wood can dry too quickly. Full guidance is in our care guide.

How do we care for antique buffalo leather?

Wipe down with a clean dry cloth as needed. For a deeper clean, use a damp cloth, then dry. We do not recommend conditioner on antique buffalo leather, because the natural oils in the hide carry it through years of use. Keep leather seating out of direct sun.

How do we care for a stone vanity top?

Wipe spills as they happen, especially anything acidic such as citrus, vinegar, hair product, or perfume. Use mild soap and water for cleaning. Seal the stone every six to twelve months with a quality stone sealer. Avoid abrasive scrubbers, bleach, and acid-based cleaners.

Will reclaimed wood crack in a dry climate?

Reclaimed timbers have already gone through decades of seasonal cycling, so they are far more stable than new wood. Small surface checks (fine cracks along the grain) can still appear in very dry, low-humidity climates and are normal. They do not affect structural integrity. A room humidifier keeps cycling minimal.

About Emma Grace Home

Are you a real company?

Yes. Emma Grace Home is a family-owned furniture company based in High Point, North Carolina, the furniture capital of the United States. Our warehouse and customer service team operate at 926 E Springfield Rd, High Point, NC 27263. Our phones are answered by real people at (336) 431-9929, 9am to 6pm Monday through Sunday. The reason we say this plainly is that we know online furniture has a trust problem. We try to be the version of online furniture that you would feel comfortable recommending to a parent.

Where are you based?

Our warehouse and customer service team are at 926 E Springfield Rd, High Point, NC 27263. High Point is widely known as the furniture capital of the United States, which means industry-grade delivery, repair, and freight infrastructure is local to us. You can reach us at hello@emmagracehome.com or (336) 431-9929, 9am to 6pm daily.

Can I visit your warehouse in person?

Our warehouse is a working operation, not a public showroom, so walk-ins are not possible. If you are local to the Triad or High Point Market and want to see a specific piece before ordering, email hello@emmagracehome.com with the product name and we will arrange a scheduled viewing where reasonable.

How long has Emma Grace Home been in business?

Emma Grace Home was born in 1998 and reimagined in 2000. We have been sourcing reclaimed timbers, vintage maritime salvage, and heritage-style furniture for over two decades.

Why don't we see customer reviews on the site yet?

Honest answer: we are putting them in place right now. Historically our orders flowed through trade partners and word-of-mouth, so we did not have a public review surface. As of 2026 we are rolling out a verified-customer review system that triggers a request after delivery, with photos welcome. If you have ordered from us before and are willing to share a review, please email hello@emmagracehome.com. We would be grateful.

Where do you source your materials?

We work with mills, salvage yards, and specialist makers across the United States and internationally. Reclaimed pine and oak come from buildings, barns, and structural reclamation. Maritime salvage (portholes, ship lights, bulkheads) comes from decommissioned ocean-going ships. Antique buffalo leather is sourced from established hide finishers who use vegetable tanning.