Refund policy

Returns

All merchandise may be returned within 30 days of delivery provided it is unused and in its original condition.

Returns are at no cost to the customer. We arrange the pickup for furniture and other oversized items and provide a prepaid return shipping label for smaller items. There are no return shipping charges, pickup fees, or restocking fees.

Delivery and service charges are non-refundable.

Returned merchandise must be received in its original, unused condition. Items that show signs of use, damage, or alteration may not be eligible for return.

Customers are encouraged to carefully review product details and measure their space prior to purchase.

Natural materials, reclaimed wood, and handcrafted finishes will display variations that make each piece unique. Variations in color, grain, texture, and patina are part of the character of these materials and are not considered defects.

Due to the nature of reclaimed and handcrafted materials, no two pieces will be exactly alike.

Custom, made-to-order, and special order items are final sale and not eligible for return.

Refunds are issued to the original form of payment once returned merchandise is received and inspected.

Damages or Defects

All merchandise is carefully inspected prior to shipment. If an item arrives damaged or defective, please notify us as soon as you discover it and include photographs of the item.

Once confirmed, we will arrange for repair, replacement, or resolution at no cost to the customer.

Order Cancellations

Orders may be canceled prior to shipment. Once an order has shipped, it falls under the return policy above.

Custom, made-to-order, and special order items may not be canceled once production has begun.